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Returns. We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within days of receipt for a full refund or exchange provided that the item is returned complete and in original condition. The Rug Company will cover the cost of return shipping..We ve designed our return process to be easy and h.le free. return request form and we ll email you a pre paid UPS return shipping label Area Rugs..FREE RETURN SHIPPING We are currently offering a promotion for free return shipping on applicable rugs of $ or more, with an exchange purchase of an equal or greater value item. For your convenience, we will send a pre addressed tag to pick up the rug to be exchanged..ESaleRugs Return Policy. Shipping Free shipping to anywhere in the contiguous United States excluding AK HI . Returns Free return within days of .